PRIVACY POLICY — EUROTITANHOLIDAYS.CO.UK
Last Updated: 6/6/2026
This Privacy Policy sets out how Eurotitan Holidays (‘we’, ‘us’, ‘our’) collects, uses, stores, and protects the personal information of individuals (‘you’, ‘your’) who visit our website at https://eurotitanholidays.co.uk/ or use any of our travel and visa-related services.
We are committed to handling your personal data responsibly and in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Please read this policy carefully before using our website or submitting any personal information to us. By continuing to use our website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are
Eurotitan Holidays is a UK-based travel services company specialising in European holiday packages, flights, and Schengen visa assistance for UK travellers.
Website: https://eurotitanholidays.co.uk/
Email: info@eurotitanholidays.co.uk
Phone: +447799818705

For any questions or concerns relating to this Privacy Policy or the way we handle your personal data, please contact us using the details above.

2. Key Definitions
For the purposes of this Privacy Policy, the following terms carry the meanings described below:
Personal Data — Any information that directly or indirectly identifies a living individual, such as a name, email address, phone number, or IP address.
Processing — Any action carried out on personal data, including collection, storage, use, disclosure, or deletion.
Data Subject — The individual whose personal data is being processed (i.e. you, the user or customer).
Data Controller — The entity that determines how and why personal data is processed. Eurotitan Holidays acts as the Data Controller for data collected through this website.
Data Processor — A third party that processes personal data on behalf of the Data Controller, under agreed contractual terms.
Cookies — Small text files stored on your device by a website, used to remember preferences, analyse usage, and improve functionality.
UK GDPR — The UK General Data Protection Regulation, which governs how personal data must be handled by organisations operating in the United Kingdom.

3. What Personal Data We Collect
Depending on how you interact with our website and services, we may collect the following categories of personal data:
3.1 Information You Provide to Us Directly
This includes information you submit through our contact form, enquiry form, booking process, or when communicating with us by phone, email, or WhatsApp:
Full name
Email address
Phone number (including WhatsApp number)
Home or billing address
Passport details (where required for visa or booking purposes)
Travel dates, destination preferences, and group size
Payment information — processed securely through our payment provider; we do not store card details
Any additional information you choose to include in a message or enquiry
3.2 Information Collected Automatically
When you visit our website, certain technical information is collected automatically through cookies and analytics tools:
IP address and approximate geographic location
Browser type, version, and language settings
Device type (desktop, mobile, tablet) and operating system
Pages visited, time spent on each page, and navigation paths
Referring website or search engine query used to find us
Date, time, and duration of your visit

4. How We Use Your Personal Data
We use the personal data we collect for the following clearly defined purposes:
To respond to your enquiries and provide quotes for European holiday packages, flights, or Schengen visa services
To process and manage holiday or flight bookings made through us
To assist with and manage Schengen visa applications on your behalf
To communicate with you regarding your booking, enquiry, or any relevant service updates
To send you marketing emails, promotional offers, and travel inspiration — only where you have given your explicit consent to receive these
To improve the performance, content, and user experience of our website
To fulfil our legal, regulatory, and financial obligations
To detect, prevent, and investigate fraud or misuse of our services
We will not use your personal data for any purpose that is incompatible with the purpose for which it was originally collected without first notifying you and, where required, obtaining your consent.

5. Our Legal Basis for Processing Your Data
Under UK GDPR, we are required to have a valid legal basis for processing your personal data. Depending on the nature of the processing activity, we rely on one or more of the following legal grounds:
Performance of a Contract — Where processing is necessary to fulfil a booking, provide a service, or respond to your enquiry.
Legitimate Interests — Where processing is necessary for our legitimate business interests (such as improving our website or communicating with existing customers), provided those interests are not overridden by your rights.
Legal Obligation — Where we are required to process your data to comply with UK law or regulatory requirements.
Consent — Where you have given us clear, specific, and informed consent to process your data for a particular purpose, such as receiving marketing emails. You may withdraw your consent at any time by contacting us or clicking ‘unsubscribe’ in any marketing email.

6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, understand how visitors use our site, and deliver relevant content. Cookies are small files placed on your device when you visit a website.
Types of Cookies We Use:
Essential Cookies — These are strictly necessary for the website to function correctly. They cannot be disabled without affecting core website features such as navigation and security.
Analytics Cookies — These help us understand how visitors interact with our website by collecting anonymised data on page views, session duration, and traffic sources. We use this information to improve our website’s performance and content (e.g. via Google Analytics).
Preference Cookies — These remember your settings and preferences (such as language or region) to provide a more personalised browsing experience.
Marketing Cookies — These may be used to track your visit to our website and deliver advertising content relevant to your interests. These are only placed where permitted by your consent.
Managing Your Cookie Preferences:
You can control, restrict, or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality and user experience of our website. For more detailed information on managing cookies, please visit www.aboutcookies.org.

7. How We Share Your Personal Data
Eurotitan Holidays does not sell, rent, or trade your personal data to any third party for commercial purposes.
We may, however, share your information with carefully selected third parties where necessary, under the following circumstances:
Travel Service Providers — Airlines, hotels, transfer companies, and tour operators who are involved in delivering the holiday or service you have booked. These parties receive only the data required to fulfil your booking.
Visa Processing Partners — Embassy appointment service providers and Schengen visa processing agents who assist us in managing visa applications on your behalf.
Payment Processors — Secure, PCI-DSS compliant payment providers who handle transaction processing. We do not store, access, or retain any payment card information.
Website and IT Service Providers — Companies that host, maintain, or operate our website and internal systems, who process data strictly on our behalf under data processing agreements.
Legal and Regulatory Authorities — Where we are legally required to disclose information to government bodies, law enforcement agencies, courts, or regulators.
All third parties with whom we share personal data are required to handle it securely, lawfully, and strictly in accordance with UK GDPR and any applicable data protection legislation.

8. How Long We Keep Your Data
We retain personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by law. Our general retention guidelines are as follows:
Booking and transaction records — Retained for up to 7 years to comply with HMRC financial record-keeping requirements.
Visa application records — Retained for the duration required by the relevant embassy or consulate guidelines, and for our own legal protection.
Marketing preferences and consent records — Retained until you withdraw consent or request deletion.
General enquiry data — Retained for up to 12 months from the date of your enquiry, unless a booking is made.
Website analytics data — Aggregated and anonymised data retained for up to 26 months.
When personal data is no longer required, it is securely deleted or anonymised in a manner that prevents identification.

9. International Data Transfers
In the course of providing our services — particularly in relation to European holiday bookings and Schengen visa applications — your personal data may need to be shared with parties located outside the United Kingdom, including within the European Economic Area (EEA) or other countries.
Where such transfers occur, we ensure they are carried out in compliance with UK GDPR by relying on one or more of the following safeguards:
The destination country has been assessed as providing an adequate level of data protection by the UK Government (known as an Adequacy Regulation).
The transfer is governed by Standard Contractual Clauses (SCCs) or International Data Transfer Agreements (IDTAs) approved for use under UK law.
The transfer is necessary for the performance of a contract you have entered into with us or at your request prior to entering into a contract (e.g. booking accommodation abroad).
If you would like further information about the safeguards we apply to international data transfers, please contact us at info@eurotitanholidays.co.uk.

10. Your Data Protection Rights
Under UK GDPR and the Data Protection Act 2018, you have the following rights in relation to the personal data we hold about you:
Right of Access — You may request a copy of the personal data we hold about you (also known as a Subject Access Request or SAR). We will respond within one calendar month.
Right to Rectification — If any data we hold about you is inaccurate or incomplete, you have the right to ask us to correct it.
Right to Erasure (‘Right to Be Forgotten’) — You may ask us to delete your personal data where it is no longer necessary for the purpose it was collected, or where you withdraw consent. This right is subject to certain legal exceptions.
Right to Restriction of Processing — You may ask us to pause the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested.
Right to Data Portability — Where processing is based on consent or contract and carried out by automated means, you may request that we provide your data in a structured, machine-readable format.
Right to Object — You have the right to object to processing based on legitimate interests, or to direct marketing at any time. We will cease processing unless we can demonstrate compelling legitimate grounds.
Right to Withdraw Consent — Where we rely on consent to process your data, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
To exercise any of the above rights, please contact us in writing at info@eurotitanholidays.co.uk or call us on +44203-983-8989. We will acknowledge your request within 72 hours and respond in full within one calendar month. There is no charge for making a data rights request.

11. How We Protect Your Data
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. Our security measures include:
Encrypted data transmission using SSL/TLS technology across our website
Access controls that restrict personal data to authorised personnel only
Regular security reviews and monitoring of our systems and website
Secure deletion procedures for data that is no longer required
PCI-DSS compliant payment processing — card data is never stored on our servers
Whilst we take every reasonable precaution to protect your data, no method of electronic storage or internet transmission is entirely risk-free. We cannot guarantee absolute security, but we will notify you and the ICO promptly in the event of a personal data breach that is likely to result in a risk to your rights and freedoms, as required under UK GDPR.

12. Children’s Privacy
Our website and services are intended for use by individuals aged 18 and over. We do not knowingly collect or process personal data from children under the age of 13.
If you are a parent or guardian and believe that your child has submitted personal information to us without your consent, please contact us immediately at info@eurotitanholidays.co.uk and we will take prompt steps to delete that information from our records.

13. Links to Third-Party Websites
Our website may contain links to external websites, including airline booking platforms, hotel directories, embassy portals, or partner services. These links are provided for your convenience and information only.
Eurotitan Holidays has no control over the content, privacy practices, or data handling of any third-party website. We are not responsible for, and accept no liability in relation to, the privacy policies or practices of external sites. We strongly encourage you to read the privacy policy of any third-party website you visit before submitting any personal information.

14. Marketing Communications
We may send you promotional emails, travel deals, Schengen visa updates, and holiday inspiration if you have given us your consent to do so. You can opt in to marketing communications when submitting an enquiry form or by subscribing to our newsletter.
You can withdraw your consent and unsubscribe from marketing emails at any time by:
Clicking the ‘unsubscribe’ link at the bottom of any marketing email we send
Contacting us directly at info@eurotitanholidays.co.uk
Calling us on +44203-983-8989
Unsubscribing from marketing communications will not affect any transactional or service-related messages related to an active booking or visa application.

15. Changes to This Privacy Policy
We review and update this Privacy Policy periodically to reflect changes in our services, business practices, or legal obligations. Any changes we make will be published on this page and, where the changes are material, we will take reasonable steps to bring them to your attention — for example, by displaying a prominent notice on our website.
The date at the top of this page indicates when the policy was last updated. We encourage you to review this policy from time to time to remain informed about how we protect your information.
Your continued use of our website following any updates to this policy constitutes your acceptance of the revised terms.

16. Contact Us About This Policy
If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which Eurotitan Holidays handles your personal data, please do not hesitate to get in touch:
Email: info@eurotitanholidays.co.uk
Phone: +447799818705
Website: https://eurotitanholidays.co.uk/

We aim to respond to all data-related enquiries within 72 hours.